Key Questions and Answers
Thank you for visiting this website. We hope you enjoy learning more about Nestlé and our products.
Nestlé respects your right to privacy in the on-line world when you use our websites and communicate electronically with us. We put in place all necessary measures to keep secure any personal information you give us.
It is fundamentally important that you are informed that Nestlé S.A. is the Data Controller (please see Question 18 of this Notice) of your personal information. The principles set out in this Privacy Notice apply to all Data Controllers in the Nestlé Group.
We asked ourselves a number of key questions that we believe you would like answered about the personal information that you submit to Nestlé. These answers will inform you of your rights relating to your personal information and the measures that Nestlé takes to maintain the privacy and security of this personal information. We trust you find this information helpful.
If you have any requests concerning your personal information or any queries with regard to these practices please contact Nestlé S.A., Corporate Media Relations, 1800 Vevey, at the address given in Question 5 below.
We designed this Privacy Notice so that you don't have to read all of it to find an answer to a specific question. If you want to read all of it – please feel free to do so. It's set out in full below.Please click on any of the questions below and you will be directed to the relevant answer in the main text.
- What personal information does Nestlé collect through this website and how does Nestlé collect it?
- How does Nestlé keep your personal information secure?
- What purposes does Nestlé use your personal information for?
- Who does the Nestlé Group disclose your personal information to and why?
- How can you see, check, change or delete the Personal Information you send to us?
- Which countries will your personal information be sent to and why?
- COOKIES ("Tracking Technology") – How and why does Nestlé use them?
- E Marketing - What is SPAMMING and what is Nestlé's position on SPAM e-mails?
- How long does Nestlé keep your personal information?
- What is Nestlé's policy on collecting data from children using our websites?
- Does Nestlé link to other Third Party websites and what happens to my personal information when this linking happens?
- What happens to my personal information when I e-mail a Nestlé web page to someone else?
- What happens to my personal information if I participate in an on-line survey from Nestlé through this website?
- What is One-Time Registration?
- Can Nestlé change the terms of this Privacy Notice?
- Where can I find more information on the legal issues concerning Nestlé websites and my legal rights and responsibilities?
- Which address is available for me to contact Nestlé if I have other questions regarding my personal information?
- Which terms have specific legal meanings in this Nestlé Privacy Notice (they are highlighted for your ease of use with Capital Letters excepting personal information simply because it is mentioned so often!)?
- RTANT – Why do I have to accept the terms of this Privacy Notice?
1. What personal information does Nestlé collect through this website and how does Nestlé collect it?
We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies; connection and system information.
You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; or just keep you updated about exciting Nestlé developments that you are interested in.
Alternatively, you may want to develop your career with Nestlé and apply for job vacancies by posting your CV on our on-line recruitment sites.
You can be confident that Nestlé takes all necessary measures to keep any personal information you send to us private and secure.
Please see Question 4 – Who does the Nestlé Group disclose your personal information to and why?
Your personal information will be used for the purposes for which you provided it to Nestlé. It will also be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.
Nestlé will never share your personal information with any Third Party business organisation that intends to use it for direct marketing purposes unless you have given us specific permission to do this.
For Nestlé's policy on: (i) direct marketing by e-mail; (ii) your right to ask Nestlé at any time NOT to contact you by way of direct e-mail marketing; and (iii) also your right to delete your personal information from our systems – please see Questions 8 & 5 respectively.
Nestlé may share your personal information with other companies within the Nestlé Group of companies. Nestlé may also share your personal information with Third Parties, but only in the strictly limited circumstances set out below:
- We may supply your personal information to Third Parties (such as our internet service providers) who help us administer this website. Some of these business partners may be located outside the country where you accessed this website. Our main service provider for web hosting is in the United States. Please see Question 6 – "Which countries will your personal information be sent to and why?" These Third Parties must at all times provide the same levels of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.
- We may also supply your personal information to government bodies and law enforcement agencies if: we are required to do so by the requirements of any applicable law; or if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Nestlé Group or its customers and the public.
- We may, in a few limited circumstances, supply your personal information to potential acquirers of any relevant Nestlé business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information Nestlé complies with the applicable local laws.
You have the right in a number of countries to ask companies (such as Nestlé) to provide you with all the information it stores on you. Certain national laws may require you to pay a small charge for this activity. You may also have your personal information deleted, corrected or revised by sending an e-mail to [email protected] or a letter to: Nestlé S.A., Corporate Media Relations, 1800 Vevey, Switzerland. Tel: +41 21 924 2200.
Nestlé is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Nestlé Group located in different countries. Nestlé takes the appropriate measures to maintain security of the personal information both during transit and at the receiving location.
The server that makes this website available may be located outside the country from which you have accessed this website. Our main hosting provider for most Nestlé websites is based in the United States. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it act only on Nestlé instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.
Nestlé does make use of tracking technology ('Cookies') to gather such personal information as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of understanding how visitors use this website. Cookies help us tailor this website to your personal needs.
Nestlé keeps all the information collected from cookies in a non-personally identifiable format. This type of information obtained through cookies will not be disclosed outside the Nestlé Group or designated Third Parties. It will not be used for unsolicited communications.
Cookies located on your computer do not contain your name but an IP address. After the user's session is cancelled the information contained in the cookies is no longer available to Nestlé.
Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of this website if you do so. See your browser "help" button for how you can do this. You do not need to have cookies on to use or navigate through many parts of this and other Nestlé websites. Remember that if you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.
Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.
Nestlé does NOT send SPAM e-mails. Nestlé itself uses an anti-SPAM tool to protect our employees from SPAMMING. Sending e-mails without consent is illegal in many countries. Nestlé will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.
Also, Nestlé does not share your personal information with any Third Party (non-Nestlé Group) companies who will use your personal information for SPAM mails.
Nestlé websites give you the opportunity to receive marketing information by e-mail. Every e-mail sent by Nestlé will give you the opportunity at any time to stop receiving marketing e-mails
If for some reason your believe you have received SPAM e-mail from a Nestlé Group company please inform us immediately at the address given. For address details please see Question 5 - How can you see, check, change or delete the Personal Information you send to us?
Nestlé may store the personal information that you send to us via this website in its databases such as its Customer Relationship Marketing database. Your personal information will be kept by the Nestlé Group only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Nestlé services or stop using this website. After this period, your personal information will be deleted from all systems in the Nestlé Group.
We remind you that we have a right to have your personal information deleted at any time. Please see Question 5 - How can you see, check, change or delete the Personal Information you send to us (above)?
It is highly important to protect the privacy of children on-line and encourage parents or guardians to spend time on-line with their children to participate in and monitor their e-activities.
We do not collect personal information from children under the age of 13, even with parental consent.
Note to parents of children under the age of 13
We recommend that parents/guardians regularly check and monitor their children's use of e-mail and other on-line activities. Please make sure that your child does not give us personally identifiable information on-line.
11. Does Nestlé link to other Third Party websites and what happens to my personal information when this linking happens?
Nestlé links to other websites to offer you an opportunity to review connected and interesting information related to Nestlé. These Third Party websites are outside our control and are not covered by this Privacy Notice. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these Third Party websites before you submit any personal information. Nestlé tries, as far as we can, to ensure that all Third Party linked websites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Parties.
Some of our websites may provide you with the opportunity to e-mail a web page address to another person. For this feature to work, we may need to collect your e-mail address and/or the e-mail addresses of those you send the web page to. E-mail addresses collected in this way are not used for any purpose other than to fulfill your request. These e-mail addresses are not stored and are deleted immediately after your request is fulfilled.
13. What happens to my personal information if I participate in an on-line survey from Nestlé through this website?
From time to time, we may ask our website visitors to answer survey questions. Surveys generally will relate to the content of the website, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for Nestlé internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others.
In order to make the registration process easier, we use a one-time registration tool across many Nestlé websites. With this tool, when you register with our website, this information can be automatically made available to you for registration at other Nestlé website(s). Your personal information remains protected and we always ask for your express consent or "Opt-In" to receive information from Nestlé website(s) before you are added to any mailing list.
Nestlé will occasionally make changes and corrections to this Privacy Notice. Please check this Privacy Notice regularly to see the changes and how these may affect you.
16. Where can I find more information on the legal issues concerning Nestlé websites and my legal rights and responsibilities?
As Nestlé is a Swiss-based company the laws that govern and apply to this website are those of Switzerland. For more detailed information please consult the Nestlé website legal terms and conditions available by clicking on this link or directly on this web page.
17. Which address is available for me to contact Nestlé if I have other questions regarding my personal information?
The address is: [email protected], or Nestlé S.A., Corporate Communications, 1800 Vevey, Switzerland.
18. Which terms have specific legal meanings in this Nestlé Privacy Notice (they are highlighted for your ease of use with Capital Letters excepting personal information simply because it is mentioned so often!)?
Personal Information can also be known as Personal Data and means any information relating to you as a natural person that is capable of directly or indirectly identifying you. (On websites this is typically at least your e-mail address).
Processing of Personal Information means any operation or set of operations which is performed upon your personal information whether or not by automatic means including collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction (i.e. effectively any activity that Nestlé performs on or with the personal information that you send us).
"Data Controller" is the organisation alone or jointly that determines the purposes and means of the Processing of your personal information (i.e. the Nestlé entity operating this website and collecting your personal information), which here is Nestlé S.A..
"Third Parties" for the purposes of this Privacy Notice means any company not under control of Nestlé S.A. through either direct or indirect ownership.
"Nestlé" and "Nestlé Group" in this Privacy Notice all refer to Nestlé S.A. and its subsidiary companies (in which Nestlé S.A. has control through either direct or indirect ownership) as appropriate to the context.
Nestlé is a global company that uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.
This Privacy Notice provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to Nestlé or not.
Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Notice.
If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional direct personal information (name, address and e-mail address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.
If you have any questions regarding this Privacy Notice please contact Nestlé at the address given under Question 5 and we will be pleased to assist you with any additional questions you may have.
VEVEY, April 2006Copyright © Société des Produits Nestlé S.A. 2010
I'd like to contact Nestlé Cereals because
We've tried to answer as many of your questions as possible. You can search them all here:
Do Nestlé products in emerging countries have more salt than products in developed/developing countries?
For the last 15 years we’ve been working to reduce the sodium (which is the major component of salt) in our breakfast cereals across the world, because we are committed to continuously improve the nutritional profile of our cereals. . Achieving consistency in all products, in all countries, takes time - so some may have more sodium than others. Our aim is for all our cereals – globally – to have the same reduced levels of sodium, with a target of less than 135mg per serving in all our children's products.
What are the health and nutritional benefits of Nestlé Gluten Free Corn Flakes?
How can I find foods made with whole grain?
Two things to remember: • Look for food labels where the word 'whole' appears in front of the name of the grain, like “whole wheat” or “wholemeal bread”. • For foods with more than one ingredient, make sure whole grain is listed towards the top of the ingredients list. The further up the list it is, the more whole grain has been used in the recipe. And look for the percentage of whole grain. You should find this in the ingredients list too. It’s easy to know if a Nestlé breakfast cereal is made with whole grain: just look out for the Green Banner and whole grain check mark on top of the box.
I’ve heard a low GI diet can help me lose weight. Is this true?
We'd love to hear your comments about Nestlé cereals, so please let us know what you think, we always appreciate hearing from you.
If you are unhappy with your purchase, please return it to:
Nestlé (South Africa) (Pty) Limited
Anslow Office Park, 8 Anslow Crescent, Bryanston, 2021 | PO Box 50616, Randburg, 2125
Consumer service line:
Phone lines are open 8:30-4:30 Monday to Friday.
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