Terms of Use

Welcome to our Website! We hope that you will enjoy your online experience. Nestlé Middle East FZE (“Nestlé”) is committed to maintaining trust with users of our Website. The terms below govern your use of the Website.

1. Acceptable use

Please feel free to explore our Website and, where available, contribute material to it, such as questions, posts and multimedia content (e.g. pictures, videos). 

However, use of the Website and materials posted to it should not be illegal or offensive in any way. You should be mindful not to:

  • (a) breach another person’s right to privacy;
  • (b) infringe any intellectual property rights; 
  • (c) make statements that are defamatory (including towards Nestlé), relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder; 
  • (d) upload files that contain viruses or may lead to security issues; or 
  • (e) otherwise jeopardize the integrity of the Website.

Please note that Nestlé may remove any content from the Website that it believes maybe illegal or offensive.

2. Data protection

Our Privacy Notice applies to any personal data or material shared on this Website. Find out more here

3. Intellectual property

3.1. Content provided by Nestlé 

All intellectual property rights, including copyright and trademarks, in materials published by or on behalf of Nestlé on the Website (e.g. text and images) are owned by Nestlé or its licensors. 

You may reproduce extracts of the Website for your own private use (i.e. non-commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content (e.g. © 2016 Nestlé).


3.2. Content provided by You

You represent to Nestlé that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website.

 You agree that such content will be treated as non-confidential and you grant Nestlé a royalty free, perpetual, worldwide licence to use (including to disclose, reproduce, transmit, publish, or broadcast) the content you provide for purposes relating to its business.

Please note that Nestlé is free to decide whether or not to use this content and that Nestlé may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with Nestlé and its licensors.

4. Liability

While Nestlé uses all reasonable efforts to ensure the accuracy of materials on our Website and to avoid disruptions, we are not responsible for inaccurate information, disruptions, discontinuance or other events which may cause you damage, either direct (e.g. computer failure) or indirect (e.g. loss of profit). Any reliance upon materials on this Website shall be at your own risk.

This Website may contain links to websites outside of Nestlé. Nestlé has no control over such third party websites, does not necessarily endorse them and accepts no responsibility for them, including as to their content, accuracy or function. As a result, we invite you to carefully review the legal notices of such third party websites, including keeping yourself informed of any changes to them.

You may operate a third party website and wish to link to this Website. In this case, Nestlé does not object to such linking provided that you use the exact homepage url of this Website (e.g. no deep linking) and do not suggest in any way that you are affiliated with or endorsed by Nestlé. You must not use “framing” or similar practices, and must ensure that the link to the Website opens in a new window.

5. Contact us

This Website is operated by Nestlé Middle East FZE.

If you have any question or comment regarding the Website, please feel free to contact us by

(i) email at carecenter@nestle-family.com,

(ii) phone at:


FOR OTHER COUNTRIES: +971-4-8100000


(iii) regular mail at:


P.O. BOX: 17327 DUBAI,


6. Changes

Nestlé reserves the right to make changes to these terms of use. Please refer to this page from time to time to review these terms of use and any new information.

7. Governing law and jurisdiction

The Website is intended for users from [country] only. Nestlé makes no representation that the products and the content of this Website are appropriate or available in locations other than [country].

You and Nestlé agree that any claim or dispute relating to the Website shall be governed by the law of the United Arab Emirates and brought before the courts of Dubai (except DIFC Courts).


© 2016. Nestlé Middle East FZE

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8. Ratings and Reviews

We welcome your honest and genuine opinion about your own experience with our products and services.

If our Platform allows you to submit a review (which can include ratings, testimonials or comments):

(a) you must have actually used the product or service in question, and give your genuine opinion about your personal experience;

(b) your comments must be helpful, respectful and acceptable as described in these Terms (see above, Acceptable Content);

(b) you must clearly and visibly disclose if you have any relationship with Nestlé. For example, if you received any compensation or reward; if you work for Nestlé or another business which works with Nestlé or have a commercial relationship; if you participated to a promotion or you received any compensation, reward or incentive (money, discounts, free products, gifts, etc.) in connection with your User Content (even if it was unsolicited);

(c) you must not submit any fake or fabricated reviews (including if you have been offered any payment or other incentive to write that review); or falsely state or imply that your User Content is sponsored or endorsed by this Platform or Nestlé.

By submitting your email address in connection with your opinion, you agree that Nestlé and its service providers may use your email address to contact you about the status of your opinion and other administrative purposes.

We may use manual or automated systems that analyze your User Content to help detect fake or suspicious reviews, or content that infringes these Terms.  We may moderate and remove your User Content if there is any indication or doubt that your review is fake or suspicious, or otherwise violates these Terms.[PV1]

We may use ratings and reviews in marketing communications in accordance with legal requirements, including disclosing how we select and calculate ratings and obtaining your permission where applicable.


We would like to hear from you and welcome your feedback regarding our existing products and business. To send your feedback, please see How to contact us section below. Any feedback shall be deemed to be non-confidential. Nestlé shall be free to use such information on an unrestricted basis. Please do not include any unsolicited idea in your feedback.

[PV1]New section about R&R moderation (mandatory in certain jurisdictions)